The Nigerian Ports Authority (NPA) has launched the final billing and customer portal modules of Revenue Invoice Management System (RIMS).
This would help improve customer service delivery in port operations.
Managing Director of NPA, Hadiza Bala Usman said the launch was aimed at further repositioning the agency’s improved operational efficiency.
Ms Bala Usman stated that the development will continue to improve the Single Window project that is being undertaken in collaboration with the Nigeria Customs Service, Nigerian Sovereign Investment Authority and other agencies of government.
Fully Integrated Platforms
She noted that the platforms are fully integrated with all existing solutions like Oracle Financials, Oracle human capital management, NPA pay direct via inter-switch and Electronic Ship Entry Notice.
Usman said the introduction of the system would improve the agency’s service, improve partner relationship, create efficient payment method, maximise revenue and eradicate loss associated with fraud and revenue leakages.
“The portal which is a web based application will strengthen our internal processes through instant data submission, speed up processes by way of automation and enhance the provision of a link to all stakeholders
“Similarly, our billing application which some modules are already operational in all port locations, currently covers payment processes in areas such as lease fees, service boats, passenger boats, general bills(jetties and trawlers), oil terminal dues and compulsory pilotage rates”, she explained.
Electronic Flow of Information
The Managing Director added that the platforms fully integrate the real time streams of electronic flow of information for business to customer and business-to business with higher availability and flexible architecture.
The Executive Director, Finance and Administration of the authority, Mr. Mohammed Bello Koko, said RIMS was introduced in order to improve efficiency, accuracy, completeness and block leakages in the system with the ultimate aim to increase revenue and leakages.
“It is important to note that all over the world any new system will encounter some challenges at initial stage but we believe that with the application of learning curve theory in using the applications, you will build strong confidence level,” he said.